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Mary L. Tucker
Anne M. McCarthy
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Black Diamond Group
This Old Firehouse
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This book provides readers with the needed skills in human relations that are becoming increasingly important for career success. It emphasizes "the person" in the organization and on the interactions between managers and other employees. Chapter topics include communication in the workplace; appraisals, promotions, and dismissals; conflict management; leadership; labor relations; intercultural relations; and more. For managers and other professionals in any field that want to learn the skills needed to interact most effectively with managers and co-workers.
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