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The Etiquette Edge: The Unspoken Rules for Business Success

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The Etiquette Edge

The Unspoken Rules for Business Success

by Beverly Y. Langford

Paperback

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About the Book

The Etiquette Edge offers a clear, commonsense approach to making courtesy, etiquette, and respect for others a competitive advantage in the workplace. Rather than dwelling on dry, nitpicky "rules," the book emphasizes appropriate, effective communication and behavior as a means to get ahead. Simply written and containing quizzes, checklists, and sidebar examples, the book shows readers how to:
- Recover from a major workplace faux pas
- Handle sensitive e-mail and phone communications
- Make a great impression on bosses, and get along with "enemies"
- Deliver unwelcome information, including condolences
- Manage confrontations with courtesy

Product Details

Media: Paperback Book, 192 pages

Language: English

Publisher: AMACOM/American Management Association

Edition: Unknown

ISBN-10: 0814472427

Publication Date: Jul. 1st, 2005

ISBN-13: 9780814472422

Dimensions: 6.04 x 9.00 x 0.56 inches

Shipping Weight: 0.76 lbs

Categories: Business Etiquette

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