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-- This book isn't a conflict resolution book It covers why conflict can be a good thing and the benefits of harnessing and controlling that conflict.
-- Excellent presentation of both strategic and tactical information for personality types and using that knowledge to control the result of conflict.
-- Author uses her own distinct approach of identifying and working with the five primary personality types in the office: The Cobra, the Roadrunner, The Golden Retriever, the Pit Bull and the Eagle.
Your boss is a brilliant but difficult man. He's risen like a rocket in your organization but every time he barks and lunges, you cringe, cower or run for cover. Are you ready for a better way to deal with pit bull attacks? Do you know how to have a good fight? Do you know how to handle bosses who feast on conflict like pit bulls; employees whose golden retriever loyalty keeps them from speaking up even when they know you're wrong; colleagues who flee from disputes like roadrunners; or co-workers who hiss, spit and triangulate conflicts like cobras? Are you ready to learn how to soar like an eagle, using your power to fight when you need to, even in the midst of a dispute? The Power of a Good Fight helps managers discover not only their teams' own style but how to use it to their advantage.
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