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With examples to demonstrate applications, this book presents foundations of modern quality control and improvements applicable to manufacturing and service industries. It also presents principles of acceptance sampling and reliability to provide a complete reference. The second edition of Fundamentals of Quality Control and Improvement has been revised to include a new chapter on quality management practices, tools, and standards, new material on the average run length and standardized control charts for variables, and an expanded discussion on process capability that includes the Taguchi capability index capability ratio. Profiles of Baldridge Award winners demonstrate best-business practices and performance achievements. It also integrates software applications throughout, including EXCEL, SAS, and MINITAB.
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