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Every office has someone who's no fun to be around. But getting along with that person--and managing them effectively--can make both your jobs easier. "Difficult People," a comprehensive and essential resource for any manager on the run, shows you how.
Learn to: Recognize why and when people act out Identify different types of difficult people Cope with difficult behavior Get the most out of trouble employees Nurture a harmonious work environment
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.
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