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Raving Fans
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Raving Fans

(Hardcover)♥ Add to Wishlist

by Ken Blanchard , Sheldon M. Bowles , Harvey MacKay

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USED: $22.95 $3.98 (Save 82.7%)

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About the Book

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer ... more

     

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      CONDITION SELLER PRICE SHIPPING PURCHASE
      Used Good (2 Copies): Former Library book. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
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      Used Good(2 Copies): Good in good dust jacket. Hardcover Edition-Average Wear-Few Markings Sewn binding. Cloth over boards. With dust jacket. 160 p. Audience: General/trade.
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      About the Book

      "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

      This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

      Written in the parable style of "The One Minute Manager, Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

      America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Raving Fans" includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.


      Product Details

      • Media: Hardcover Book, 160 pages
      • Language: English
      • Publisher: William Morrow & Company (May. 31st, 1993)
      • ISBN-10: 0688123163
      • ISBN-13: 9780688123161
      • Dimensions: 5.77 x 8.38 x 0.65 inches
      • Shipping Weight: 0.62 lbs
      • Categories: Customer Relations

      Customer Reviews

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      USED: $22.95 $3.98 (Save 82.7%)

      Condition: Used Good

      Sale
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      Item is out
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      NEW: $22.95 $20.81 (Save 9.3%)

      May ship separately

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