About the Book

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
-- how t start the conversation without defensiveness
-- why what is not said is as important as what is
-- ways of keeping and regaining your balance in the face of attacks and accusations
-- how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Product Details

Media: Paperback Book, 250 pages

Language: English

Publisher: Penguin Putnam (Jan. 31st, 1999)

ISBN-10: 014028852X

ISBN-13: 9780140288520

Dimensions: 5.06 x 7.82 x 0.55 inches

Shipping Weight: 0.41 lbs

• Categories: General Business & Economics Communication Language Arts Interpersonal Relations