Help

We’ve answered some of our most frequently asked questions below. If you don’t find the answer to your question, please email us at help@BetterWorldBooks.com and we’ll get back to you as soon as we can.
When will I get my order? Can I track it? What's the condition of this book? Does the book come with the CD or workbook? What does ex-library mean? What forms of payment do you accept? How do I redeem my gift certificate or coupon code? Will I receive updates about my order? Can I change my address or upgrade my shipping? What if I need to cancel my order? Need to return your purchase?
1. When will I get my order? Can I track it?
We begin processing your order as soon as it is placed. Most orders will be shipped the following business day. Once it has left our warehouse, you can expect delivery within the following timeframe:
Eco-Shipping (4-14 business days, no tracking available) Expedited (2-6 business days) 2nd Day Guaranteed (2 business days) Next Day Guaranteed (1 business day) International (10-21 business days, no tracking available) International Priority (5-14 business days, no tracking available) Warehouse Pick Up (used books after 12:00pm next business day, new books 1-2 business days) Goshen Store Pick Up (used books after 12:00pm next business day, new books 1-2 business days)
For more information on shipping methods, click here. Also, see #7.

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2. What's the condition of this book?

The book information will note the condition. We grade our books based on these guidelines:
NEW: Just what it says, direct from the publisher or distributor. LIKE NEW: Could easily be mistaken for brand new. Undamaged cover, no missing pages, all pages undamaged (no creases or tears), no underlining/highlighting of text, no damage to binding, no writing in margins. If the book normally has a dust jacket, the jacket is included. This book may be an overstock/remainder. VERY GOOD: In great condition for a used book. Has been read but has no easily noticeable damage to the cover, all pages are present and undamaged (no creases or tears), minimal underlining/highlighting of text (perhaps on a few pages), no writing in margins, very minimal identifying marks inside cover, very minimal wear and tear. May be ex-library, with usual treatments; if so, the book will be noted as such in the comments. GOOD: Very minimal damage to the cover (no holes or tears, only minimal scuff marks), dust jacket not necessarily included, minimal wear to binding, majority of pages undamaged (minimal creases or tears), highlighting/underlining acceptable on textbooks as long as text is readable and it is not an excessive amount, no missing pages. May be ex-library with usual treatments; if so, the book will be noted as such in the comments. ACCEPTABLE: These are books that have been saved from being unnecessarily discarded. This book has a lot of history, but still deserves a loving home. Some significant wear to the cover but still intact; binding may be slightly weak. There might be writing in margins, or underlining/highlighting of text; there are no missing pages. If this item is ex-library with usual treatments or has some unusual or severe type of damage, such as water or binding, it will be noted in the comments.

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3. Does the book come with the CD or workbook?

Before making your selection, we encourage you to check the handy comments we list for your convenience. If you still have questions about the book, just email us at help@BetterWorldBooks.com and we’ll be more than happy to answer them.

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4. What does ex-library mean?

Many libraries supply us with books that they have taken out of circulation. These books may contain some or all of the normal library markings: a call number on the side of the book, a stamp identifying the library, or a card sleeve on the inside cover. The book is yours to keep, no late fees!

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5. What forms of payment do you accept?

Paying for books is easy. Below is a list of all the payment methods that we’ll accept:

CREDIT CARDS
We accept Visa, MasterCard, Discover, and American Express cards.

CHECK/DEBIT CARDS
We accept all Check/Debit cards with the MasterCard or Visa logo.

PAYPAL
PayPal allows anyone with an email address to securely, conveniently, and cost-effectively send and receive payments online using their bank account. It is free to open an account and send money using PayPal.

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6. How do I redeem my gift certificate or coupon code?

If you have received a gift certificate or coupon code, congratulations! Redeeming them is simple. On the final checkout "Confirm and Pay" page there is a field for gift certificates and coupon codes. Paste your code in that box and click the "Apply Code" button to receive your discount.



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7. Will I receive updates about my order?

We keep you updated every step of the way. If you haven’t received any emails from us, we’re sorry to hear that. We love communicating with our customers. Please check your email settings to make sure you are allowed to receive messages from help@BetterWorldBooks.com. You may also refer to your account page for status updates.

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8. Can I change my address or upgrade my shipping?

Because of our fanatical dedication to getting orders out as quickly as possible, we may not be able to make the change you request. However, we’ll do our best; just send us an email at help@BetterWorldBooks.com as soon you know about the change.

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9. What if I need to cancel my order?
Our speedy shipping team is one of the most efficient in the business, making it difficult to cancel orders once placed. However, if you need to cancel an order please let us know as soon as possible by clicking here or sending us an email at help@BetterWorldBooks.com. In most cases your order will already be on its way, but we’ll do our best to catch it before it goes from our shelf to yours.

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10. Need to return your purchase?
It’s easy. We have a very generous return policy. We offer a 100% satisfaction guarantee. In most cases we are able to offer a full refund within 30 days of purchase (45 days for international customers). Even if you end up not wanting the book, we’ll gladly take it back for a full refund of the purchase price of the book. While we seek perfection, we are still human and occasionally make mistakes. If we made an error with your order, we’ll cover the return shipping costs. If you need to return your books for any reason, send an email to help@BetterWorldBooks.com and we’ll be happy to help you out.

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