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The first edition published in 2004 has sold more than 4,100 copies and provided nurses with symptom-focused telephone protocols or guidelines to help develop telephone triage skills, guidelines, and protocols.
This new second edition features new chapters on antibiotic therapy problems, bone loss, and hemoptysis. As in the first edition, chapters provide a systematic approach to performing a telephone nursing assessment, discussion of telephone triage practice models, tips to improve telephone communication, and a history of telephone triage.
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