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It doesn't have to be this way. Sara Hacala, a certified etiquette and protocol consultant, offers guidance that goes beyond the hollow or artificial display of proper manners and good conduct. She presents civility as a mind-set that encompasses values and attitudes that help us embrace our shared humanity and society. She taps the wisdom of ancient spiritual luminaries as well as the latest social science research to provide fifty-two practical ways we can reverse the course of incivility and create a more enriching, pleasant place to live.
Whether in our interpersonal lives, the workplace, our schools, or the world at large
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