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Sandra I. Cheldelin
Ann F. Lucas
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- Guidelines for knowing when it is appropriate to intervene in a conflict
- Strategies for helping to change irrational and negative thinking to positive rational thought
- Methods for handling interpersonal conflict--between two parties--within a department
- An outline of the major approaches for managing conflict and information3/4when they work and when they don't
- Effective strategies for preventing and solving specific problems
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